Carol is a native of Victoria. Her life has been filled with many challenges and satisfying accomplishments and she has been blessed with a wonderful family and many great friends.After 16 years with Canada Safeway, Carol was recruited to the insurance industry and through ambition and hard work, obtained her CFP, CHS and CLU designations. In 2012, Carol completed her Certified Professional Consultant on Aging (CPCA) designation with a focus on offering specialized assistance to our maturing clients.
As the founder of Cooper Financial Services Group Inc. and Integrated Benefit Solutions, Carol has a thorough knowledge of business, tax and estate planning along with financial and insurance solutions, she attributes her success to her genuine interest in her clients. She cares for people, listens and works hard to truly understand their needs – creating solutions to solve those needs is the easy part.
Carol is passionate about transparency and professionalism in the financial sector and advocates for these as an active advisor member and board member of the Vancouver Island Chapter of Advocis. In her spare time, Carol can be found on the tennis court, working out or in the garden. She is also an avid traveler.
What does award winning service mean to Carol?
Carol – “We always strive to uncover your pain, needs and frustrations and work to create a long term satisfying, winning solution for everyone! ”
Diane is responsible for helping clients find the right solution for their business. After completing her Canadian Securities Course in Calgary, Diane relocated to Victoria from Calgary to be close to the ocean and to enjoy the arts and culture that is unique to our island. Her successful background encompasses the complete customer service experience. Diane is able to provide outstanding customer service by virtue of her experience in managing finances, people and projects for several organizations including Royal Roads University. Diane is committed to enriching the lives of individuals, families and business owners through investment and insurance solutions that give them financial freedom and security. She is a licensed insurance agent with a Canadian Securities Course designation.
Diane is passionate about the arts, outdoor activities, spending time with friends and family. Her community commitments include supporting local women in transition as Community Liaison with the local charity, Wear2Start and as a volunteer with The Township Community Arts Council here in Esquimalt.
What does award winning service mean to Diane?
Diane– “Our award-winning client service is driven by our holistic benefit process. From needs analysis to design, communications to responsive service, we evolve with you.”
Bond is responsible for helping clients find the perfect solution for their business. Born and raised in Victoria, Bond is third generation on the island. Bond has thrived in the self-employment world and found his calling in the financial industry as a financial consultant. He is a licensed broker with a background in Individual and Corporate insurance, Employee Benefits and an array of Investments. Bond understands the value of a strong and honest client-based relationship approach, grounded in his genuine care about his client’s well-being. Bond focuses on putting his client’s best interests first, and has a passion for helping families and business owners to achieve financial success.
When Bond isn’t in the office, he continues to build his knowledge and add value to his clients by enrolling in additional financial education. He enjoys taking breaks to play tennis.
What does award winning service mean to Bond?
Bond – “It means that someone is always there when I need help. Anytime I call or email, I get a response immediately so I know there is someone there listening.”
Deborah is responsible for managing group accounts and helping plan administrators navigate the sometimes complicated world of group benefits. She also specializes in selling Travel insurance, Visitors to Canada and Super Visas to local and international visitors. Born and raised in The Lower Mainland, Deborah enjoys all that our Beautiful Province has to offer. She moved to Victoria in 2009, and has quickly made it home for herself and her family, exploring everything that makes Victoria and Vancouver Island the best place to live.
Deborah has spent the majority of the past 20 years as a Licensed General Insurance Agent, working in various Offices with a focus on Travel Insurance Products and Personal Lines sales and service. Thanks to her experience, the transition into Group Benefits has been a smooth one and a great fit for Deborah. With a passion for Customer Service, she will always go above and beyond the call of duty to get the job done. She is likely the first face you will see when you come into our office!
What does award winning service mean to Deborah?
Deborah – “I believe award winning service means anticipating what your clients would want in a situation and showing them you really know and fully understand their needs; always know your client!.”
Christine is responsible for managing group accounts and helping plan administrators navigate the sometimes complicated world of group benefits. She forms trusting and loyal relationships with all her clients. Attending the University of Victoria for Accounting, Christine found she had an interest in numbers and people. She also obtained her Certified Professional Consultant on Aging (CPCA) designation from the Canadian Academy of Senior Advisors, Canada’s premier Academy training professionals about the changing needs of aging clients and customers. Community involvement is also close to Christine’s heart. She has served in the community as Treasurer & Director for several terms on the Chamber of Commerce, Oceanside Tourism Association, and the BCMCRA & Parksville Rotary. She volunteers with Seniors Entitlement Services to meet the key needs and issues concerning maturing Canadians in Victoria. Client education is key to Christine’s process. As an account manager, she ensures everyone with a plan is armed with the most up to date information!
She loves to walk so you may see her outside the office around the neighborhood! She loves the Music, Arts & Entertainment Victoria has to offer and hopes to attend all festivals this year.
What does award winning service mean to Christine?
Christine – “I always listen to the client, address their challenge, and provide a personalized service experience that offers innovative solutions & support, no matter what the concern is!”
Ian was born and raised in Victoria BC, and attended Oak Bay High. He is currently attending Camosun and is in the last semester of his degree in Business Administration, with a focus in Human Resources. He also has a diploma in marketing from Camosun.
Ian is passionate about improving workplace culture, and increasing organizational efficiency on a micro and macro level. Ian focuses on business development, human resources, and project management for both Integrated Benefit Solutions & Cooper Financial Group, where his outgoing personality and organizational passion gives him the drive to continually improve the client and employee experience for both companies.
When Ian isn’t at work you can find him working on his fitness, either in the gym, or on one of the beautiful local trails. He hopes to obtain his CPHR designation after the completion of his degree.